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Frequently asked questions

How do I become pion's client?

You can join PION payment services in the following ways:

You can fill in the online application form on our website.
You can contact our support team by e-mail:

What is pion's privacy policy?

The privacy policy explains how PION collects and processes personal data. You may review our privacy policy here.

How long will it take to get connected to PION services?

In most cases, your PION account service will be up and running 1 – 3 weeks after we have received your signed application and supporting documentation. This is subject to satisfactory completion of our risk assessment procedures. 

The dedicated PION client manager will help you at all stages, starting with filling in the application form to any questions about managing your new account. 

What is 3D Secure?

3D Secure (abbreviated from Three-Domain Secure) technology is a unique system for securing online purchases of goods and services. It is implemented in the worldwide systems Masterсard® SecureCode™ and Verified by Visa. These solutions increase online shopping security by incorporating customer identification.

What is “online payment processing”?

Online payment processing is an e-commerce technology that helps to establish and manage transaction routing between the merchant’s and customer’s accounts. With the help of this technology a customer can use their bank card to pay for goods and services. The two key benefits of online payment processing are simplicity and efficiency.

PION offers you an easy-to-use, secure, and efficient merchant account regardless of your business type.

What transaction security guarantees are used within Pion system?

PION transactions and the system itself are protected with security protocols such as TSL certification, DDOS protection and hashcode data structuring.

The PION’s payment gateway is certified and works in full compliance with PCI DSS 1.0 standards and restrictions. Our payment gateway is protected by a state of the art anti-fraud system. Our professional cyber-security analysts constantly monitor the system and keep improving its cyber crime defenses. PION’s team also undertakes a number of other system protection measures to keep the maximum level of security for our clients’ accounts and transactions.

Can I monitor current statistics and transaction history of my website in PION's account?

Yes, you can. Apart from full weekly report on your account transaction statistics, you will also get access to your to monitor real-time detailed statistics. All types of transaction reporting on your account statistics are available online 24/7.

Can I join switch on pion payment processing if I don’t belong to EU jurisdiction?

PION is able to switch on merchant from various jurisdictions around the globe. Our borders are wider than only EU region. Please contact us for more detailed information at

What is PCI DSS?

We are PCI DSS level 1 certified to provide maximum data security for payment transactions. The Payment Card Industry Data Security Standard was developed by the Payment Card Industry Security Standards Council, which a body formed by international payment systems such as Visa and Mastercard. In other words, a PCI DSS certificate confirms that a company processing Visa/MC card payment data meets substantial security requirements.

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UK operations are provided by BLOOM FINANCE LTD. BLOOM FINANCE LTD is an authorised Electronic Money Institution agent regulated by the FCA under registration number 902912. BLOOM FINANCE LTD is registered in United Kingdom with the company number 12853058. is operated by Bloom Finance LTD.

Address: 48 Crompton Street, Liverpool, Merseyside, England, L5 2QS.

EU operations are provided by PionPay OU. Registration number 14852037. PionPay OU is a registered agent of Pervesk UAB which is an electronic money institution authorised by the Central Bank of Lithuania (Licence No.17) for the issuing of electronic money and provision of payment services. 
Address: Peterburi tee 47-201, Tallinn, 11415, Estonia.

Conforming PCI DSS certification testifies that the PION’s electronic payment processing system complies with all the safety requirements

of VISA and Mastercard payment systems.

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